Privacy Policy

1.1 Personal Information

When you register for an account or use our services, we may collect personal information including:

• Full name and date of birth
• Email address and phone number
• Residential address
• Payment and banking information
• Government-issued identification documents
• Gaming and transaction history

1.2 Technical Information

We automatically collect certain technical information when you use our website:

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies

We use your personal information for the following purposes:

2.1 Service Provision

• Creating and managing your account
• Processing lottery ticket purchases and prize payments
• Verifying your identity and age
• Providing customer support services

2.2 Legal and Regulatory Compliance

• Complying with Australian gambling regulations
• Preventing fraud and money laundering
• Maintaining responsible gambling measures
• Reporting to regulatory authorities when required

2.3 Communication

• Sending important account notifications
• Notifying you of wins and prize information
• Providing promotional offers (with your consent)
• Responding to your inquiries and support requests

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, including:

• Payment processors and financial institutions
• Identity verification services
• Customer support platforms
• Marketing and analytics providers

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

4.1 Technical Safeguards

• 256-bit SSL encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Multi-factor authentication for sensitive operations

4.2 Access Controls

• Limited employee access on a need-to-know basis
• Regular staff training on data protection
• Confidentiality agreements with all personnel
• Secure disposal of personal information when no longer needed

Under Australian privacy laws, you have the following rights regarding your personal information:

5.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Update your account information at any time

5.2 Data Portability and Deletion

• Request a copy of your personal information in a portable format
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for marketing communications

5.3 Complaints

If you have concerns about how we handle your personal information, you can contact us directly or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

6.1 Cookie Usage

We use cookies and similar technologies to enhance your experience on our website. Cookies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure website security and prevent fraud

6.2 Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: For the duration of your account plus 7 years
• Transaction records: 7 years from the date of transaction
• Identity verification documents: 7 years from account closure
• Marketing preferences: Until you withdraw consent

Your personal information is primarily stored and processed in Australia. If we need to transfer information overseas, we ensure appropriate safeguards are in place to protect your privacy in accordance with Australian privacy laws.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer using the details above.